Computer Glossary:






Gigabytes, Megabytes, Bytes and Bits

Flash Drive

Hard drive











Important Phone Numbers:

Technical Support Phone Numbers

AOL Local Access Numbers - San Diego County


Specifications for a New Desktop & Laptop Computer:

Intel i7 or Intel Core 2 Duo Desktop



Webmaster's Bio:

Phil's Bio


Other Tips:

Tip 1 - Single vs. Double-clicks

Tip 2 - Avoiding Freezes

Tip 3- Steady on the Mouse

Tip 4 - Scrolling up & down

Tip 5 - Hourglass, Spinning "Donut"

Tip 6 - Website Address vs. E-mail Address

Tip 7 - "File" menu

Tip 8 - Your maid

Tip 9 - Maximize button

Tip 10 - Files vs. Folders

Tip 11 - Back up

Tip 12 - Printing only 1 page

Tip 13 - Passwords

Tip 14 - AOL updates

Tip 15 - Printer Problems

Tip 16 - Blinking orange button

Tip 17- Backups

Tip 18 - Friends & relatives

Tip 19 - External hard drive


Our Favorite Troubleshooting Web Sites (Hardware):

Tom's Hardware Guide

A Guide to Motherboards


Our Favorite Troubleshooting Web Sites (Software):

House of Help

Microsoft Support

PC Mechanic

Startup Programs/Files List

Tech Support Guy

Windows Annoyances

Favorite Tip:

To select more than one item in any list, click once on one of the items, then hold down the "Ctrl" key on the keyboard, then click on the other items you want to highlight. Release the Ctrl key.

Or, if the items are all together in one block, click once on the top item, then hold down the "Shift" key and click once on the bottom item. Then release the key and do whatever action you want on the highlighted items, such as Delete. (These procedures work in just about any program.)



Be sure to use a spyware remover program regularly (at least once a month) to remove spyware on your computer. Spyware tracks where you go on the Internet and sends this information to marketers. This can result in more pop-up ads, a slower computer, an inability to get on the Internet and can even prevent your computer from starting up or shutting down properly. Spyware is often surreptitiously installed on your computer when you download and install "free" programs, such as the KaZaa music downloading program or the IncrediMail e-mail program, but can also be transferred to your computer just by visiting certain web sites. Ad-Aware, which is a free program, and Spy Sweeper, which costs about $30.00, are two good anti-spyware programs.

To learn more about spyware, visit

Virus Alert:

If your computer slows down, or starts acting strangely, or if you are receiving many e-mail messages saying "the message is undeliverable," then you may have a virus on your computer. Click here for more information.


Troubleshooting Tips (Software):

An obvious tip:Always change just one thing, then see if the problem disappears. This will take longer, but you'll know exactly what fixed your problem, and you'll learn more this way.

A less obvious tip: Keep a Computer Diary. Put in any problems, error messages, and the solutions. This could save you much time in the future when the same problem happens again. Your Computer Diary is also a good place to jot down the Serial Numbers or Product Keys of the hardware and software you buy.


Troubleshooting Tips (Hardware):

An obvious tip: Replace the part or component that you suspect has failed with an identical or nearly identical part. Keep doing so until you've narrowed it down to the bad part.

A less obvious tip: The most common part to fail is the battery on the motherboard, which usually lasts anywhere from two to five years. If your clock slows down or the year changes to a strange year on your computer, suspect the battery first.


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